Refund Policy

A Legal Disclaimer

Refund & Cancellation Policy

Effective Date: November 1, 2026

At We Are MIA, we dedicate time, creative resources, strategy, and expertise to every client engagement and order. We want every purchase and partnership to be clear from the beginning. Please review the following policy before purchasing our services or merchandise.

1. Agency Services – Payment Terms

All services provided by We Are MIA must be paid in full before work begins, unless otherwise agreed to in writing.

Payment confirms acceptance of the agreed scope of work, project details, timelines, and applicable service terms outlined in the proposal or service agreement.

2. Agency Services – Refund Policy

Payments made toward We Are MIA services are generally non-refundable once a project has been approved and work has commenced.

This applies to, but is not limited to:

- Social media management and strategy
- Content creation and production
- Influencer marketing and creator partnerships
- Paid media strategy and campaign management
- Brand development and creative direction
- Website design and digital services
- Marketing consulting and strategy
- Event strategy and production

Refunds will not generally be issued due to a change of mind, changes in business priorities, a decision to discontinue a project, or dissatisfaction with creative direction where the agreed scope of work has been fulfilled.

All refund requests remain subject to applicable legal requirements.

3. Agency Services – Cancellations & Project Termination

Clients wishing to cancel or discontinue a project must submit their request in writing.

If a project is cancelled after work has commenced, the client may remain responsible for:

- The value of services already performed.
- Expenses and disbursements already incurred.
- Third-party costs or commitments made on the client's behalf.
- Any other amounts properly payable under the applicable service agreement and law.

Any outstanding balance or potential refund will be assessed based on the signed service agreement, work completed, and applicable legal requirements.

4. Changes to Project Scope

Requests that fall outside the original agreed scope of work may require additional fees.

Changes to timelines, deliverables, creative direction, or project requirements do not automatically entitle a client to a refund. Additional work or adjustments will be discussed and approved before proceeding.

5. MIA Shop – Merchandise Refund & Return Policy

All merchandise purchases made through the MIA Shop are **final sale**. We do not offer refunds, returns, or exchanges for merchandise, including apparel, accessories, and other physical products.

This includes purchases made due to:

- Change of mind or personal preference.
- Incorrect sizing or fit.
- Incorrect colour or style selection.
- Orders placed in error.
- Products no longer wanted after purchase.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

Have an issue with your order?

Although all MIA Shop merchandise sales are final, we want you to have a positive shopping experience. If your order arrives damaged, defective, incorrect, or if you experience another issue, please contact us at hello@wearemia.ca with your order number and a description of the issue. Photos may be requested to help us assess the situation.

We will review your concern and work with you to determine an appropriate resolution in accordance with applicable consumer protection laws.

6. Exceptional Circumstances

If We Are MIA is unable to deliver an agreed service or fulfil an order, we will work with the client or customer to determine an appropriate resolution.

This may include rescheduling, alternative deliverables, replacement merchandise, or a refund where appropriate.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer protection laws.

7. Contact Us

If you have questions about this policy, a service engagement, or an MIA Shop order, please contact:

We Are MIA
Website: [www.wearemia.ca](https://wearemia.ca/)
Email: hello@wearemia.ca

By purchasing merchandise or engaging We Are MIA for services, you acknowledge that you have reviewed this policy and understand the applicable terms.

Please note: This policy is subject to applicable laws and consumer protection regulations in Quebec and Canada.